Terms of Service

1. Service Description

Roam Freely Ltd. (“Roam,” “we,” “our,” or “us”) provides an automated platform that streamlines the visa application process. Our services include:

• Automated document verification and processing
• Real-time application status tracking
• Machine-assisted form completion assistance
• Automated eligibility assessment
• 24/7 automated customer support
• Secure document storage and transmission

Disclaimer: Roam Freely Ltd. is a third-party visa assistance company and does not have the authority to approve or deny visa applications. All visa decisions are made solely by the respective embassy or governmental authorities.

2. User Obligations and Rights

By using our services, you agree to:

• Provide accurate, truthful, and complete information
• Maintain the confidentiality of your account credentials
• Not use our services for any unlawful purposes
• Not attempt to circumvent or manipulate our systems
• Grant us permission to process your data as outlined in our Privacy Policy
• Accept that final visa decisions rest with government authorities

3. Fees and Refund Policy

Our fee structure consists of two components:

• Service Fees: Charged by Roam for processing and assistance
• Government Fees: Required by respective embassies/authorities

Refund Policy:

• Service fees will be refunded if visa rejection is due to our error or negligence
• Government fees are non-refundable as they are outside our control
• Refund requests must be submitted within 30 days of visa decision
• Processing fees and currency conversion charges are non-refundable

4. Data Protection and Privacy

We are committed to GDPR compliance and data protection:

• Your data is processed lawfully, fairly, and transparently
• We collect only necessary data for visa processing
• Data is retained only for the duration required by law or service necessity
• Automated processing is used with appropriate safeguards
• You may request data deletion after service completion
• We use cookies and similar technologies for service optimization

5. Limitation of Liability

Roam Freely Ltd.'s liability is limited to the extent permitted by law. We are not liable for:

• Visa application outcomes or delays
• Accuracy of information provided by users
• Third-party services or government decisions
• Indirect, consequential, or incidental damages
• Service interruptions or technical issues
• Changes in visa requirements or policies

6. Intellectual Property

All content, software, and technology on our platform are protected by intellectual property rights. Users may not:

• Copy or reproduce our platform or content
• Modify or create derivative works
• Reverse engineer our systems
• Use our intellectual property without permission

7. Termination

We reserve the right to:

• Terminate or suspend accounts for violations
• Refuse service to anyone at our discretion
• Modify or discontinue services with notice

8. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. Major changes will be notified via email.

10. Contact

For questions about these terms, contact us at: admin@roamfreely.io